call pickup quest

Answered Question
Aug 29th, 2008
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Hi all,

I got several lines and its possible to call all of them over line group and hunt pilot (one defined number - you call and all phones in group are ringing). And there is problem, I cannot adjust this hunt pilot number to the call picku group. So if somebody call on line within group, its possible to pickup call, but if somebody calls on this number which broadcast to all phones its impossible to pick call up. Im picking from number which is of course outside of this "broadcasted" group. Its on CCM 4.2. Pls dont you know some solutions how to arrange it?

Correct Answer by Rob Huffman about 8 years 7 months ago

Hi Thomas,


This can be fixed, you are hitting this bug CSCsb12946 which prevents this feature from working ;


Here is the fix :)


Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)


This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.


From this doc;


http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191



1.- Enter


CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support

Use 1' under the new group 'Cisco Support use Only' and click update. Only the value

CSCsb42763 in this parameter can enable the configuration. Change the

value to anything else to disable this functionality.


2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call

Pickup Group dropdown list and click update.



CSCsb42763


Call Pickup fails on Hunt List


Issue:

Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.


Workaround:

Use multiple shared lines & CFNA between each shared line.




Related Bugs



Call Pickup fails when ringing line list member

Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.


Call Pickup from line group member fails after es installed

Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None


Hope this helps!

Rob



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Correct Answer
Rob Huffman Fri, 08/29/2008 - 07:42
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Hi Thomas,


This can be fixed, you are hitting this bug CSCsb12946 which prevents this feature from working ;


Here is the fix :)


Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)


This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.


From this doc;


http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191



1.- Enter


CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support

Use 1' under the new group 'Cisco Support use Only' and click update. Only the value

CSCsb42763 in this parameter can enable the configuration. Change the

value to anything else to disable this functionality.


2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call

Pickup Group dropdown list and click update.



CSCsb42763


Call Pickup fails on Hunt List


Issue:

Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.


Workaround:

Use multiple shared lines & CFNA between each shared line.




Related Bugs



Call Pickup fails when ringing line list member

Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.


Call Pickup from line group member fails after es installed

Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None


Hope this helps!

Rob



tprochazka Fri, 08/29/2008 - 08:14
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Perfect, it works. Thanks very much. Im normally networker and IP telephony drives me crazy :-)

Jaime Valencia Fri, 08/29/2008 - 07:44
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in theory there is nothing to fix as it's working as designed but since many people thought it was "broke" there is a bug to enable this


IP Telephony: interesting problem with hunt groups and call pick up groups

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc1adbf


Please try searching previous posts as this was just asked 2 days ago


EDIT: Rob you just beat my morning-3hoursleep typing skills =)


HTH


java


if this helps, please rate

Rob Huffman Fri, 08/29/2008 - 09:01
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Hi Thomas,


You are most welcome! Don't worry, this stuff drives us all crazy at times ;-)


Jaime, 3 hours sleep?? Were you out doing the "Cisco Disco" last evening? Just kidding, you always Rock no matter how much sleep you've had.


Take care,

Rob

Jaime Valencia Fri, 08/29/2008 - 09:14
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haha, something like that. i listen to a radio show from 11 PM to 1 AM on Thursdays but sometimes they do the extended version (since no one complaints =) ) and keep on going, so it ended at 2 AM - 2:30 and i got shift at 6 AM so i only got 3 hours sleep.


i need a triple espresso to keep on going for the rest of the day jeje


take care Rob


java

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