Solved: call pickup quest

tprochazka · ‎08-29-2008

Hi all,

I got several lines and its possible to call all of them over line group and hunt pilot (one defined number - you call and all phones in group are ringing). And there is problem, I cannot adjust this hunt pilot number to the call picku group. So if somebody call on line within group, its possible to pickup call, but if somebody calls on this number which broadcast to all phones its impossible to pick call up. Im picking from number which is of course outside of this "broadcasted" group. Its on CCM 4.2. Pls dont you know some solutions how to arrange it?

Rob Huffman · ‎08-29-2008

Hi Thomas,

This can be fixed, you are hitting this bug CSCsb12946 which prevents this feature from working ;

Here is the fix :)

Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)

This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.

From this doc;

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191

1.- Enter

CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support

Use 1' under the new group 'Cisco Support use Only' and click update. Only the value

CSCsb42763 in this parameter can enable the configuration. Change the

value to anything else to disable this functionality.

2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call

Pickup Group dropdown list and click update.

CSCsb42763

Call Pickup fails on Hunt List

Issue:

Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.

Workaround:

Use multiple shared lines & CFNA between each shared line.

Related Bugs

Call Pickup fails when ringing line list member

Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.

Call Pickup from line group member fails after es installed

Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎08-29-2008

Hi Thomas,

This can be fixed, you are hitting this bug CSCsb12946 which prevents this feature from working ;

Here is the fix :)

Set enterprise parameter (System->Enterprise Parameters->Cisco Support Use 1) Cisco Support Use 1 to CSCsb42763 (case sensitive)

This operation added listbox (Route Plan->Route/Hunt->Hunt Pilot->hunt pilot XXXX -> Call Pickup Group) Call Pickup Group.

From this doc;

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K11612191

1.- Enter

CSCsb42763 (in mixed case) in the Enterprise Parameter 'Cisco Support

Use 1' under the new group 'Cisco Support use Only' and click update. Only the value

CSCsb42763 in this parameter can enable the configuration. Change the

value to anything else to disable this functionality.

2. Go to Hunt Pilot Configuration page and select a call pickup group from the Call

Pickup Group dropdown list and click update.

CSCsb42763

Call Pickup fails on Hunt List

Issue:

Call pickup fails for hunt list when call is CFA from Route Point in 4.1(2)ES41. This is not the designed functionality for this issue and will break the Call Pickup logic.

Workaround:

Use multiple shared lines & CFNA between each shared line.

Related Bugs

Call Pickup fails when ringing line list member

Symptom: Selecting PickUp or GPickUp does not pickup the call from any of the members of a line group. Condition: CM 4.x Workaround: None. Feature not supported. Further Problem Description: Defect CSCsa66224 may appear to have allowed this feature to work in earlier versions.

Call Pickup from line group member fails after es installed

Symptom: A call is CFNA to a hunt pilot/line group. The call can no longer be picked up. Conditions: Calls CFNA to a hunt pilot. 4.1(2)ES36. Workaround: None

Hope this helps!

Rob

tprochazka · ‎08-29-2008

Perfect, it works. Thanks very much. Im normally networker and IP telephony drives me crazy :-)

Jaime Valencia · ‎08-29-2008

in theory there is nothing to fix as it's working as designed but since many people thought it was "broke" there is a bug to enable this

IP Telephony: interesting problem with hunt groups and call pick up groups

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc1adbf

Please try searching previous posts as this was just asked 2 days ago

EDIT: Rob you just beat my morning-3hoursleep typing skills =)

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Rob Huffman · ‎08-29-2008

Hi Thomas,

You are most welcome! Don't worry, this stuff drives us all crazy at times ;-)

Jaime, 3 hours sleep?? Were you out doing the "Cisco Disco" last evening? Just kidding, you always Rock no matter how much sleep you've had.

Take care,

Rob

Jaime Valencia · ‎08-29-2008

haha, something like that. i listen to a radio show from 11 PM to 1 AM on Thursdays but sometimes they do the extended version (since no one complaints =) ) and keep on going, so it ended at 2 AM - 2:30 and i got shift at 6 AM so i only got 3 hours sleep.

i need a triple espresso to keep on going for the rest of the day jeje

take care Rob

java

HTH

java

if this helps, please rate