IPCC agent

Unanswered Question
Aug 29th, 2008

hi all,

i have installed a CCM and IPCC for a small plateform, i added the ip communicators and users in CCM, but i want to configure agent in IPCC, i need the procedure to configure agents in IPCC, so they can be connected to CTI



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Zin.Karzazi Fri, 08/29/2008 - 07:57

I believe you are using IPCC enterprise? if so:

- add the Agents MAC addresses to your JTAPI user on your Callmanager (CCM admin website-> user-> your JTAPI user-> device assocciation)

- define new Device Targets and the new users using the Configuration Manager on your Admin Workstation (AW)

m.elmaaroufi Fri, 08/29/2008 - 08:04

Thank you for your feed back, i did the association, if you've a configuration guide with step by step, i will be very thanks



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