We have CCM 6.1 and Unity 5. On one user's 7941 all of a sudden his MWI Lamp is not working on his phone. He receives Voicemail in his email inbox and when he dials into Unity, he can retrieve VM.
There has been no changes to the system and his VM policy is set to use the system policy.
I have searched on MWI and Lamp and everything is returned with prior versions of CCM.
Can someone point me in a direction?
check the partion and CSS of the phone and MWI
it must have access to the phopne and voice mail ports
when u dial MWI numbers u should get the mwi on and off based on he mwi number u dial