Mutliple Supervisors, Multiple hotline in UCCX

Unanswered Question
Aug 30th, 2008
User Badges:

I have a customer have some agents which need to handle multiple hotline calls and there are multiple supervisor who want to monitor those agents' calls.


I found that each agent could only assign to 1 team and 1 CSQ. Is there any way we can get this requirement work in UCCX?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.

Actions

This Discussion