Our HUM application ahs crashed by itself, the following two processes are down and I try to restart them manually they don't come back up:
ProcessName ProcessState ProcessId ProcessRC ProcessSigNo ProcessStartTime ProcessStopTime
3. UPMDbMonitor Administrator has shut down this server 0 15 0 8/31/2008 11:53:24 AM 8/31/2008 11:56:39 AM
4. UPMProcess Administrator has shut down this server 0 15 0 8/31/2008 11:53:24 AM 8/31/2008 11:56:24 AM
All the HUM portlets read:
"Unable to get Database Connection. Either UPMDbEngine process is down or Connection Pool is exhausted."
How to proceed with this issue?
CiscoWorks Common Services 3.1.1
Health and Utilization Monitor 1.0.0