IVR disconnection issue

Unanswered Question
Aug 31st, 2008
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Dear Cisco Support,


I have a CUCM6.0 server with IVR 5.0 integration.


I have an issue when calling Cisco IVR..in deed, IVR doesn't disconnect the call once we hungup the call from internal/external.


Can you please give me some clues to fix it


Many Thanks

MF

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Jonathan Schulenberg Fri, 09/05/2008 - 18:53
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    2017 IP Telephony

What IVR product are you using? IP IVR, UCCX, CVP, etc?


If you are using UCCX/IP IVR then you need to add an On Exception (contactInactiveException) step to your script. A script won't watch for caller abandonment unless you tell it to.


Example:

Start

Accept

On Exception (contactInactiveException) GoTo END

...script logic...

Terminate

LABEL: END

End


Note: Do NOT allow the exception to process any other steps besides End without a Clear Exception step. Doing so will cause an exception loop.

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