IVR disconnection issue

mferhai · ‎08-31-2008

Dear Cisco Support,

I have a CUCM6.0 server with IVR 5.0 integration.

I have an issue when calling Cisco IVR..in deed, IVR doesn't disconnect the call once we hungup the call from internal/external.

Can you please give me some clues to fix it

Many Thanks

MF

Jonathan Schulenberg · ‎09-05-2008

What IVR product are you using? IP IVR, UCCX, CVP, etc?

If you are using UCCX/IP IVR then you need to add an On Exception (contactInactiveException) step to your script. A script won't watch for caller abandonment unless you tell it to.

Example:

Start

Accept

On Exception (contactInactiveException) GoTo END

...script logic...

Terminate

LABEL: END

End

Note: Do NOT allow the exception to process any other steps besides End without a Clear Exception step. Doing so will cause an exception loop.