IPCC Entrp 6.0
i am having a hard time figuring out the Difference between the two tables. Here is the problem:
ive been tasked to provide a List of Calls made to our CTI-RP, with how log every conversations lasted. The Route_Call Table shows me 550 Calls, the Termination_Call Table (which contain the TalkTime field) shows me 598 lines (lines= calls).
Why the difference? how can i pull out the right Calls. Callmanager CDR shows me different number which is definitely wrong.