I would like to know if there is a way to automatically record all incoming calls in UCCX 5.0?
We have a customer using this method, and although I dont think Cisco supports it; it does work.
Is there a way of holding the recordings on the server longer than 7 days? I know if they are saved on CSD they will be held for 30 days but our customer would like this behavior for all recordings.
You can create a workflow to automatically record all calls. The draw back is that it will save it for 7 days or you will have to create a bulk batch to export them.
I am using Witness,, which supports port spanning on the voice gateway side.. and can set a filter on the numbers,, to record calls as per your choice!!
I would recommand 3rd party solution such as CallRex, NICE, Witness, Colabrio, etc