I am using Witness,, which supports port spanning on the voice gateway side.. and can set a filter on the numbers,, to record calls as per your choice!!
You can create a workflow to automatically record all calls. The draw back is that it will save it for 7 days or you will have to create a bulk batch to export them.
We have a customer using this method, and although I dont think Cisco supports it; it does work.
Is there a way of holding the recordings on the server longer than 7 days? I know if they are saved on CSD they will be held for 30 days but our customer would like this behavior for all recordings.
I am using Witness,, which supports port spanning on the voice gateway side.. and can set a filter on the numbers,, to record calls as per your choice!!
You can create a workflow to automatically record all calls. The draw back is that it will save it for 7 days or you will have to create a bulk batch to export them.
We have a customer using this method, and although I dont think Cisco supports it; it does work.
Is there a way of holding the recordings on the server longer than 7 days? I know if they are saved on CSD they will be held for 30 days but our customer would like this behavior for all recordings.
By default, the CSD will hold on to the recording for 7 days unless it was extended manually for 30 days (doable only once).
The workaround is to create a script that will automatically export the recordings from UCCX to a specified folder. You can find the steps in the Cisco CAD Service Information under the section "Converting Recordings From *.raw to *.wav".
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