CUCM 6.1(2) new build

ANDREW BERESFORD · ‎09-01-2008

New install, cannot access CCM serviceability or ccmuser. Get 'Database Communication error'

Am able to access OS administrator

using username of 'administrator'

I have re-booted and re-imaged

Can anyone help?

Rob Huffman · ‎09-01-2008

Hi Andrew,

Here are two related threads with great answers from two of my favourite NetPros, Michael and Gonz;

From Michael,

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc19271

From Gonz,

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&topicID=.ee6c829&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc10141/0#selected_message

Hope this helps!

Rob

charl · ‎09-16-2008

Hi,

I am facing the same problem, brand new install of CUCM Business Edition 6.1.2.1000-13. I read the posts that Rob posted, still to try them while I wait on TAC, but have noticed that when i run a "utils services list" I see the following:

the "A Cisco DB" service is not running and does not want to start:

admin:utils service list

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STOPPED] Component is not running A Cisco DB

ANDREW BERESFORD · ‎09-01-2008

Just found the answer on another post.

Seems that there may be a bug here?

did the reset administrator user and password