Transfering To another VM Box from a phone in CCM 612

Derek McCormick · ‎09-01-2008

Hi,

I am having a problem with CCM 612 Business edition, in that I can't tranfer an incoming call to another persons voicemail box.

In previous version of CCM, all you needed to do was hit transfer button and then the VM button, press # and the extension number and hit transfer again. This does not work in CCM 612.

Has anyone come across this issue?

Rob Huffman · ‎09-01-2008

Hi Derek,

Have you tried * (star) instead of # (pound)?

Hope this helps!

Rob

garsmi · ‎09-02-2008

You need to create a CTI Route Point & then build a DN that forwards the call to vmail. The link shows for an older version, but it is still done the same way. I have a system for 6.0.1 done this way.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml