I have CU setup CM 5.1.3 with CRS 4.5.2 and CAD 6.2.1.
On the supervisor desktop - agent monitoring screen, the names of agents are displayed last name first. He wants to change it to display First name first and then last name.
I need to know if this possible somewhere in IPCCX and how it can be done.
Any help is appreciated. Thanks in advance!