Change Name display on Supervisor Desktop 6.2

Unanswered Question
Sep 1st, 2008

Pros!


I have CU setup CM 5.1.3 with CRS 4.5.2 and CAD 6.2.1.


On the supervisor desktop - agent monitoring screen, the names of agents are displayed last name first. He wants to change it to display First name first and then last name.


I need to know if this possible somewhere in IPCCX and how it can be done.


Any help is appreciated. Thanks in advance!


Regards,

Pratik

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