I have a problem here with my CCX High Availability issue
CCX-PUB are working fine, Agent can log in and take calls, when I added CCX-SUB and tried to test the solution by restarting CCX-PUB (make it unavailable), calls do reach the cti port but nothing is played, thus, CCX-SUB is not working.
I had received one license from Cisco
CCX-50-NEW-P-HAS : CCX 5.0 PRE HA 2 Server Option-Active, Standby
So I uploaded it on both servers, I am not wrong, am I?
Even though I am licensed for 40 ports, I found that 80 cti ports are created. Shouldn't be the same 40 ports are used during the failover?
Both servers has SQL2K
Appreciate any help.