Skill Statistics Display

Unanswered Question
ebreniz Mon, 09/08/2008 - 06:07

You can display CSQ stats on 7940's or any similar phones or you can run some sort or reporting. When an agent is calling or generally on hook, UCCX consider that this agent is on NOT READY state on do not route calls on the CAD. So by the way, No popup is pushed on the CAD. You can install a kind of wallboard if you want to see CSQ activity especially : Nb Calls in Queue and Waiting time Average

Cisco IP Phone Agent User's Guide 6.1 guide will help you:


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