09-02-2008 06:58 AM - edited 03-14-2019 02:49 AM
I have 25 skills assigned to my agents, but it is saying you cannot go above this. However, I know with a 7845 you can assign 50 skills per agent. Does anyone know where this parameter is set?
09-02-2008 07:25 AM
All server types should allow you to assign agents up to 50 skills, but 25 CSQs. Are you not able to assign agent to more than 25 skills?
Chris
09-02-2008 09:00 AM
Each CSQ is assigned 1 skill, I wanted to assign 50 skills to my agents. Does that help?
09-02-2008 09:01 AM
Can I ask why - that's a lot of skill groups. What does an agent do that they can have 50 different skills?
Regards,
Geoff
09-02-2008 09:05 AM
Well we design each new application this way
CSQ_Test_Admin ----- will have test_admin skill assigned to it. We have 100 applications created with this type of design correlating to each client name. Do you see a better way of doing it?
09-02-2008 11:38 AM
I'm not really a UCCX specialist, so it's hard for me to comment specifically. Let me ask a more philosophical question.
Are you using this large number of skill groups to control the routing precisely, or to get stats on calls for each "client name"?
Regardsa,
Geoff
09-02-2008 12:10 PM
Yup, you hit it right on the head.
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