LMS3.0.1 RME Syslog Report FAIL(HTTP 500) on 7609-S Router

Unanswered Question
Sep 2nd, 2008

hi,

we have LMS3.0.1 December 2007 Update on solaris 10 5/08 sparc netra 210 box.

unama -a

SunOS cw1 5.10 Generic_127127-11 sun4u sparc SUNW,Netra-210

syslog collector service in on.

when we try to run Syslog Standard Report from RME > Reports > Report Generator on selected device(7609-S Router) the HTTP Status 500 error is appeared. see below details

HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.StringIndexOutOfBoundsException: String index out of range: -21

java.lang.String.substring(String.java:1768)

com.cisco.nm.uii.reports.SimpleTableTextColumn.compare(SimpleTableTextColumn.java:62)

java.util.Arrays.mergeSort(Arrays.java:1284)

java.util.Arrays.mergeSort(Arrays.java:1295)

java.util.Arrays.mergeSort(Arrays.java:1296)

java.util.Arrays.mergeSort(Arrays.java:1296)

java.util.Arrays.mergeSort(Arrays.java:1296)

java.util.Arrays.mergeSort(Arrays.java:1296)

java.util.Arrays.sort(Arrays.java:1223)

java.util.Collections.sort(Collections.java:159)

com.cisco.nm.uii.reports.TabularTablePersist.indexSortableColumn(TabularTablePersist.java:537)

com.cisco.nm.uii.reports.TabularTablePersist.privateIndexAllSortableColumns(TabularTablePersist.java:356)

com.cisco.nm.uii.reports.TabularTablePersist.indexAllSortableColumns(TabularTablePersist.java:333)

com.cisco.nm.uii.reports.TabularTable.indexAllSortableColumns(TabularTable.java:67)

com.cisco.nm.rmeng.sa.ui.reports.datagenerators.ReportDataGenerator.generateReport(ReportDataGenerator.java:594)

com.cisco.nm.rmeng.sa.ui.reports.action.SyslogReportsAction.perform(SyslogReportsAction.java:275)

org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)

org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)

javax.servlet.http.HttpServlet.service(HttpServlet.java:709)

javax.servlet.http.HttpServlet.service(HttpServlet.java:802)

com.cisco.nm.cmf.util.AccessLogFilter.doFilter(Unknown Source)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.

when we try to run the same Syslog report on other then 7609-S devices, for example 12404 Router, the window with Syslog Analyzer Standard Report is opened and the report is worked.

Any body know, how to resolve this issue?

I have this problem too.
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Joe Clarke Tue, 09/02/2008 - 14:34

This looks like CSCsl97698. I wrote a patch which is available by calling the TAC. This bug is fixed in RME 4.2 (part of LMS 3.1).

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