Unity won't hang up

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Sep 2nd, 2008
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If a caller hangs up during a subscriber greeting, Unity continues to record. Usually this results in about 20-30 seconds of dial tone.

The codec is G.711 throughout. This is a remote site across an MPLS network.

The calls coming into the site are analog lines across the MPLS to callmanager and Unity 4.0.

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sopayne Thu, 09/04/2008 - 14:13
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  • Cisco Employee,

I'd suggest that you confirm that the TSP/Unity/CM are all supported as indicated in this compatibility matrix: http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html

The Unity Diagnostic Traces|mAcro traces for Skinny will be helpful in determining whether or not Unity receives the correct signalling packet(s) in a timely manner. If Unity is not receiving the signal that the call is dropped, then the call will remain up.

I hope this helps.


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