Need help on ipcc exp call flow.

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Sep 2nd, 2008
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Hello Seniors. I want to know how call flow is going on in IPCC EXP.

2, I want to know how skill,resource,csq,application,triggers,

script,resource group, skill group is associated. where it starts, where it ends.I hope you understand my question. I want clarication on all this. how all the above are working togather.



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esa786_2 Tue, 09/02/2008 - 22:03
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Hi Geoff. Not training, i Just want to know how it is linked. I have read it from the cisco documents, but not able to get where it is starting where it finishing.

I hope you will help the novice people.



esa786_2 Wed, 09/03/2008 - 09:55
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Thank you senthil. I am looking into this pdf.

I have read some pdfs for express. But just wanted to know How above thinks working togather.




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