ipccx 5.0(2)SR01_Build053 supervisor issue

Unanswered Question
Sep 2nd, 2008

Hi all,

hope someone could help me:

I'm tring to add 5 new users as supervisor, but if i assign theme the supervisor capability, on resurce i don't find any of these new user. So, i can't use Cisco Supervisor Desktop for monitoring.

If i try to add users with administrator, reporting and agent capability, these work fine.

Any idea?



I have this problem too.
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ivillegas Mon, 09/08/2008 - 13:22

What type of LDAP is this, Active Directory or DC Directory? When you go through the process of creating a new user from scratch and then trying to set them up as a supervisor does this work?Even though Desktop Admin can't see the supervisors, can the supervisors login to the supervisor desktops?

Try to delete the supervisor users in CallManager and recreate them.




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