09-02-2008 08:28 PM - edited 03-14-2019 02:49 AM
Hi All,
I am trying to get the CAD click-to-dial function to work, all the guides that I have read say that the number has to be 10 digits and hyperlinked.
But I have been unable to find any information on what the hyper link is.
If anyone can help out it would be appreciated..
Thanks
jason
09-02-2008 09:43 PM
The CAD Internal Browser (in CAD Premium) will automatically detect and hyperlink numbers in a particular format, making them clickable by the agent.
So, if you create a web page with (for example) 800-555-1234 in it, it would show up in the CAD Internal Browser as a hyperlink. When clicked, it would invoke a make call to the number.
------------------------
The complete section from the CAD 7.2x User Guide (pages 60-61):
Dialing Hyperlinked Phone Numbers
You can dial a phone number displayed as a hyperlink on a web page merely by clicking it.
- The phone number must be 10 digits long and use the North American dial string format:
(3-digit area code)(3-digit exchange number)(4-digit subscriber number)
Shorter numbers, such as local numbers without area codes or phone extensions, cannot be dialed.
- The phone number can have parentheses around the area code, and use any combination of space, hyphen, and period in the phone number.
- The phone number cannot contain alpha characters. For instance, the phone number 800-GET-PZZA cannot be dialed.
- You can dial a hyperlinked phone number only if your are in the Not Ready agent state.
- A dialed hyperlinked phone number will not appear in the Recent Call List in the Dial Pad window.
- The phone number hyperlinks disappear if you refresh the site by right-clicking and choosing the Refresh menu option. To refresh the page without losing the hyperlinks, press F5 or click the Refresh button on the integrated browser toolbar.
Regards,
Corey.
11-11-2008 04:23 AM
Additional info:
You can link your own pages to dial with CAD and your extension.
Use http://*12345 for 7.2 and http://index.htm#*1234 for 7.5
Simon
07-20-2009 01:15 AM
Could we disable the hyperlink function for 10 characters?
When I try to go to some website with 10 characters. It will course problems.
08-03-2009 12:27 AM
Yes,
afaik you can disable the function in CDA,
Simon
06-23-2010 02:05 AM
Hi Simon,
Could you disable the cad click-to-dial in CCX 7? I read the CDAdministrator User Guide 8.0, and I found that it's possible to disable click-to-dial, but the field is missing in CCX 7.
Regards,
Christian
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