cisco ip phone 7960 cannot connect to call manager express

Unanswered Question

The 7960 ip phone seems not to connect to the call manager express

router and i have already put the firmware and configured the tftp

server,the rest of the phones the 7911`s are all working ok,i have tried

to reset the phone but it doesnt respond to the # key so as to reset to

factory defaults.

I have tried all the options of resetting it but to no avail.

could someone give me some techie tips on this ? could it be a hardware issue ?? please assist.

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