Solved: ConfList issue

ethangwee · ‎09-03-2008

Hi all,

I have configure both Ad-hoc and Meet Me conference on CCM 4.3. In Meet Me conference, when i press ConfList softkey to display the participant, but it shows "the key is not active". Ad-hoc conference don't have such issue. Any one face this problem before?

By the way, is 7936 conference station support ConfList, able to display conference participants?

Regards,

Ethan

Michael Owuor · ‎09-03-2008

Hi Ethan,

The behavior you are seeing is the expected behavior. The ConfList softkey does not work for meet-me conferences, only ad-hoc conference calls. There is a feature request to implement it for meet-me conference calls. Details of the request are captured in bug ID CSCsa91857.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsa91857

ConfList Softkey does not display members of a MeetMe Conference

Symptom:

"ConfList" softkey is not active during MeetMe conference.

Conditions:

User creates a MeetMe conference. When attendees start to join, the creator of the MeetMe conference presses the "ConfList" softkey to display attendees. User will receive the following message on the IP Phone:

"This Key is Not Active"

Workaround:

User has to create a Ad-Hoc Conference to be able to use the "ConfList" softkey to display a list of conference attendees

Hope this helps.

Regards,

Michael.

View solution in original post

Rob Huffman · ‎09-03-2008

Hi Ethan,

My understanding of this feature is that it is only supported on Ad hoc conferences (not MeetMe conferences).Have a look and you will see that MeetMe is never referenced with the ConfList feature;

Conference List:The conference list feature provides a list of participant directory numbers that are in an ad hoc conference. The name of the participant displays if it is configured in Cisco CallManager Administration. Any participant can invoke the conference list feature on the phone by pressing the ConfList softkey and can view the participants. The conference controller can invoke the conference list feature and can view and remove any participant in the conference by using the Remove softkey.

--------------------------------------------------------------------------------

Note Only the conference initiator can drop any conference party. Any participant in the ad hoc conference can display the list of conference participants if their IP phone has display capabilities. When the ConfList softkey gets pressed, the list of conference participants remains static. The user must press the Update softkey to get the latest list. The list does not update automatically if any participant ends the call or a new participant is added.

From this doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/4_2/cucm-rel_notes-423.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7961g_7961g-ge_7941g_7941g-ge/6_0/english/user/guide/ug6141.pdf

ConfList is not supported on the 7936 only Remove Last Participant is available. I just tested this in the lab to verify :)

Removing the Last Participant from a conference

The IP Conference Station allows you to remove the last conference participant to join a conference call.

--------------------------------------------------------------------------------

Step 1 During a conference call, press the Menu button.

Step 2 Select Call Functions, press the Select button.

Step 3 Select Remove Last Participant, press the Select button

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7936/4_0/english/user/guide/7936user.html#wp48031

Hope this helps!

Rob

EDIT: Michael, you trumped my sub-standard typing skills once again my friend. +5 points for this good answer!

View solution in original post

shabali52 · ‎09-03-2008

"the key is not active here" points to your configuration of MRG/MRGL. Make sure the phone or device pool that the phone is in has access to the conference bridge.

Michael Owuor · ‎09-03-2008

Hi Ethan,

The behavior you are seeing is the expected behavior. The ConfList softkey does not work for meet-me conferences, only ad-hoc conference calls. There is a feature request to implement it for meet-me conference calls. Details of the request are captured in bug ID CSCsa91857.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsa91857

ConfList Softkey does not display members of a MeetMe Conference

Symptom:

"ConfList" softkey is not active during MeetMe conference.

Conditions:

User creates a MeetMe conference. When attendees start to join, the creator of the MeetMe conference presses the "ConfList" softkey to display attendees. User will receive the following message on the IP Phone:

"This Key is Not Active"

Workaround:

User has to create a Ad-Hoc Conference to be able to use the "ConfList" softkey to display a list of conference attendees

Hope this helps.

Regards,

Michael.

Lili Chan · ‎09-30-2014

hi there,

Any idea is the below requirement resolved in latest CUCM version ?

Customer wants to use the "ConfList" softkey to display a list of conference attendees for MeetMe conference.

Thanks, lili

Rob Huffman · ‎09-03-2008

Hi Ethan,

My understanding of this feature is that it is only supported on Ad hoc conferences (not MeetMe conferences).Have a look and you will see that MeetMe is never referenced with the ConfList feature;

Conference List:The conference list feature provides a list of participant directory numbers that are in an ad hoc conference. The name of the participant displays if it is configured in Cisco CallManager Administration. Any participant can invoke the conference list feature on the phone by pressing the ConfList softkey and can view the participants. The conference controller can invoke the conference list feature and can view and remove any participant in the conference by using the Remove softkey.

--------------------------------------------------------------------------------

Note Only the conference initiator can drop any conference party. Any participant in the ad hoc conference can display the list of conference participants if their IP phone has display capabilities. When the ConfList softkey gets pressed, the list of conference participants remains static. The user must press the Update softkey to get the latest list. The list does not update automatically if any participant ends the call or a new participant is added.

From this doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/4_2/cucm-rel_notes-423.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7961g_7961g-ge_7941g_7941g-ge/6_0/english/user/guide/ug6141.pdf

ConfList is not supported on the 7936 only Remove Last Participant is available. I just tested this in the lab to verify :)

Removing the Last Participant from a conference

The IP Conference Station allows you to remove the last conference participant to join a conference call.

--------------------------------------------------------------------------------

Step 1 During a conference call, press the Menu button.

Step 2 Select Call Functions, press the Select button.

Step 3 Select Remove Last Participant, press the Select button

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7936/4_0/english/user/guide/7936user.html#wp48031

Hope this helps!

Rob

EDIT: Michael, you trumped my sub-standard typing skills once again my friend. +5 points for this good answer!

Michael Owuor · ‎09-03-2008

A detailed answer as usual, with supporting documentation to boot. One day I'll be like you :-) 5 well deserved points, Rob.

Michael.

ethangwee · ‎09-03-2008

Thanks for the detail answer guys. It sure clear my doubt now.