Hello out there,
I need to have a call queue in CUCM BE 6 with music, BUT without using the attendant console!!
We do not want to use the console.
Situation is as follows: Calls come in, Unity Connection plays the welcome prompt (according to the weekday schedule), then releases to the switch, means forwards the call to a broadcast huntgroup in CM. At this point we need to have music, until anyone takes the call (independet if a extension in the group is busy or not)!
For sure, we could use Unity connection for playing music in a supervised transfer, but if we do so, the number of the call is not shown in the display of the phones (and further not in the CTI system incl. unified presence). Therefore we can not use this way...
Does anyone have an idea?