Setting ring duration before call goes to voicemail

mmonteiro11 · ‎09-03-2008

Does anyone know how to set the ring duration on a specific phone before call goes to voicemail?

We are using CME 3.2 and we have 7940 series IP phones.

Thanks in advance for your help.

Marwan ALshawi · ‎09-03-2008

You may define how long a phone can ring with no answer before returning disconnect tone to the caller. This timeout is used only for extensions that do not have call-forward-no-answer (CFNA) configured

telephony-service

timeouts ringing 120

if u have forward to voice mail do the following

ephone-dn 2 dual-line

call-forward noan [voicemail number]timeout 10

change the 10 to whatever number u want

good luck

if helpful rate

mmonteiro11 · ‎09-03-2008

I am a bit confused. The extension forwards to voicemail, so do I need to set both "timeouts ringing" and "call-forward noan [voicemail number]timeout"?

Justin Brenton · ‎09-03-2008

Hi mmonteiro11,

telephony-service

timeouts ringing 120

- THE ABOVE IS A TELEPHONY SERVICE COMMAND TO BE SET TO ALL PHONES. THIS COMMAND SETS THE PHONE TO RING FOR X SECOND OR IN THIS CASE 120 SECONDS. YOU SHOULDN'T NEED THIS THOUGH.

call-forward noan [voicemail number]timeout 10

- THIS COMMAND SET'S THE NO ANWSER TIMEOUT TO 10 AFTER 10 SECONDS THE CALL WILL FORWARD TO VOICEMAIL. THIS COMMAND SHOULD BE THE ONLY ONE YOU NEED.

HTH, Please rate if so.

Regards,

Justin

Marwan ALshawi · ‎09-03-2008

hi there based on the commands i sent u just change the

call-forward noan [voicemail number]timeout

so that u can decreas tyhe seconds or ringing befor the call forwarded to ur voice mail

ok :)

if helpful rate