ranpierce Wed, 09/03/2008 - 11:35
User Badges:
  • Silver, 250 points or more

which check boxes are checked on the phone view tab in utim?


randy

testeven Wed, 09/03/2008 - 12:10
User Badges:
  • Cisco Employee,

Hi!


You can check this, might help:


1. Verify that a CTI application user is created in CCM

2. Verify that the test phone is associated to this CTI user

3. Verify that the phone is a supported model

4. Verify in UTIM that Message Locator and Message Monitor boxes are checked

5. In UTIM check that the user verifies successfully

6. Double chect the Authentication URL in CCM, use IP address instead of hostname.


Hope this helps!


ANDREW BERESFORD Thu, 09/04/2008 - 00:01
User Badges:

Hi,

Thanks for the response.

I have done the six steps above successfully and I still get the same error.

Bradford Magnani Sat, 09/20/2008 - 09:51
User Badges:
  • Cisco Employee,

Make sure that in SA Web under the subscriber's Features menu you've got the correct check boxes selected. Also, have you tried doing a full reset on the phone since the configuration of Phone View?


I recommend going over this guide:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml


You may also want to look into:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsk13091


Hope this helps,

Brad

ANDREW BERESFORD Sun, 09/21/2008 - 09:08
User Badges:

Hi, eventually got Phone View working.


If you leave a call to RNR then unity takes the call and Phone View pops up a (ZX81 style) graphics window allowing user to monitor message. Customer was really impressed. Until...


User logs off the phone and Phone view still kicks in on the same phone, even though user not logged on. I think I may have discovered a bug?

Anyway customer decided that they did not want it after seeing that.

Bradford Magnani Sun, 09/21/2008 - 11:29
User Badges:
  • Cisco Employee,

What was the issue that you fixed that wasn't allowing it to be displayed?

Actions

This Discussion