Need to edit CEM autoresponse

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Sep 3rd, 2008
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Here we are using IPCC 7.1 enterprise edition & CEM 5.0. I need to edit the auto response of the CEM which it generates when a customer sends a mail to the customer service. In each auto response mail, with the auto response template it includes following 2 lines.

"Please include the following line in all replies.

Tracking number: ******_******* "

I need to remove the first line.I need help to do so....

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