Here we are using IPCC 7.1 enterprise edition & CEM 5.0. I need to edit the auto response of the CEM which it generates when a customer sends a mail to the customer service. In each auto response mail, with the auto response template it includes following 2 lines.
"Please include the following line in all replies.
Tracking number: ******_******* "
I need to remove the first line.I need help to do so....