09-03-2008 10:02 AM - edited 03-15-2019 01:01 PM
Hi,
I swapped the 7941 phone for another and now the agent cant log in. She gets the message"cannot go to ready state when the phone is out of service. Other state changes are possible.
what do I need to look at? Would restarting the ctimanager service on the server help? Would it affect any agent in the ready state?
CRS 4.0.3(80)
Thanks,
Randall
09-03-2008 10:07 AM
Hi Randall,
Did you re-associate the phone to the user (CTI Controlled device)?
Rob
09-03-2008 10:12 AM
I put back her old phone and get the error. So she is still associated with the old phone
09-03-2008 10:12 AM
Also, make sure that the phone itself is associated with RM User.
09-03-2008 10:14 AM
How do I check that? i must not be looking in the right place.
What about restarting the cti manager service?
RC
09-03-2008 10:33 AM
starting the ctimanager service on both servers fixed the problem and it also knowcjed off the other agents.
FYI
Randall
09-03-2008 10:34 AM
Here is a link I found.
http://www.cisco.com/warp/public/78/faq-ipcc-exp-ipivr.html
Thanks for the help!
RC
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