CEM 5.0 issue

Unanswered Question
Sep 4th, 2008

We are using CEM 5.0 with IPCC 7.1. We need to edit the system generated auto reply message. When a customer sends a mail to customerservice the CEM generate a reply message including the following two line:

"Please include the following line in all replies.

Tracking number: *******_****** "

We need to remove the first line.

Kindly guide us to do the same.

I have this problem too.
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asif.akram Fri, 09/05/2008 - 10:11

I checked the rserver.cfg file but it doesn't contain those lines.The doc which you provide also tells the same.Kindly help me wht to do nxt.

khambetea Mon, 09/08/2008 - 03:46

Check instance_mailtrack.properties under drive letter:\\Cisco\E-mail Manager\bin

For mailserverreplymailcmdhdlr.PKTRACKLINE=Please include the following line in all replies.\r\n

I would keep a copy of the file before changing it and plan this change in a maintenance window.


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