CEM 5.0 issue

asif.akram · ‎09-04-2008

We are using CEM 5.0 with IPCC 7.1. We need to edit the system generated auto reply message. When a customer sends a mail to customerservice the CEM generate a reply message including the following two line:

"Please include the following line in all replies.

Tracking number: *******_****** "

We need to remove the first line.

Kindly guide us to do the same.

khambetea · ‎09-04-2008

This change needs to be made in the rserver.cfg file. I would make a copy of the file before changing it and plan a downtime for this change.

Here's a tip -

http://www.cisco.com/en/US/products/sw/custcosw/ps840/products_tech_note09186a0080094988.shtml

asif.akram · ‎09-05-2008

I checked the rserver.cfg file but it doesn't contain those lines.The doc which you provide also tells the same.Kindly help me wht to do nxt.

khambetea · ‎09-08-2008

Check instance_mailtrack.properties under drive letter:\\Cisco\E-mail Manager\bin

For mailserverreplymailcmdhdlr.PKTRACKLINE=Please include the following line in all replies.\r\n

I would keep a copy of the file before changing it and plan this change in a maintenance window.