Unity no messages

Answered Question
Sep 4th, 2008

Hi all,

Is there a way of creating a unity account that just plays a recording and doesn't allow callers to leave messages?

Thanks,

Jamie

Correct Answer by Rob Huffman about 8 years 5 months ago

Hi Jamie,

On a Standard Subscriber mailbox you can just tweak the After Greeting Setting to say Goodbye or Hang up. I would go with Goodbye :) By doing this the Mailbox will no longer accept messages.

After Greeting

Indicate the action that Cisco Unity performs after the greeting plays:

Take Message - Cisco Unity records a message from the caller. Click the Take Message link to view the Messages page.

**Say Good-Bye - Cisco Unity plays a brief good-bye, and the call is disconnected. Click the Say Good-Bye link to view the Good-Bye call handler.

Send Caller To - Cisco Unity sends the call to the destination that you select:

Call Handler - Sends the call to the call handler that you select.

Directory Handler - Sends the call to directory assistance.

Greetings Administrator - Sends the call to a conversation for changing call handler greetings over the phone.

**Hang Up - Disconnects the call. Use carefully; unexpected hang-ups can appear rude to callers.

Interview Handler - Sends the call to the interview handler that you select.

Sign-In - Sends the call to the subscriber logon conversation.

Subscriber - Sends the call to the subscriber that you select.

Hope this helps!

Rob

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Correct Answer
Rob Huffman Thu, 09/04/2008 - 04:55

Hi Jamie,

On a Standard Subscriber mailbox you can just tweak the After Greeting Setting to say Goodbye or Hang up. I would go with Goodbye :) By doing this the Mailbox will no longer accept messages.

After Greeting

Indicate the action that Cisco Unity performs after the greeting plays:

Take Message - Cisco Unity records a message from the caller. Click the Take Message link to view the Messages page.

**Say Good-Bye - Cisco Unity plays a brief good-bye, and the call is disconnected. Click the Say Good-Bye link to view the Good-Bye call handler.

Send Caller To - Cisco Unity sends the call to the destination that you select:

Call Handler - Sends the call to the call handler that you select.

Directory Handler - Sends the call to directory assistance.

Greetings Administrator - Sends the call to a conversation for changing call handler greetings over the phone.

**Hang Up - Disconnects the call. Use carefully; unexpected hang-ups can appear rude to callers.

Interview Handler - Sends the call to the interview handler that you select.

Sign-In - Sends the call to the subscriber logon conversation.

Subscriber - Sends the call to the subscriber that you select.

Hope this helps!

Rob

Marwan ALshawi Thu, 09/04/2008 - 07:30

Hi Rob

hope evrything is going well with you :)

as long as this post about unity i have thing wondering about it

as we have addressed before issues with unity that somtimes need CTI with call routing rule to handel a call cominf from forwarded call and send it the VM of the last number in CF

ny question is if i wanna match a call forwarded from CTI to the unity VM thorugh call routing rule thorugh calling number or called number ?

thank you

Marwan

Rob Huffman Thu, 09/04/2008 - 08:13

Hi Marwan,

Life is great! Hopefully with you as well :)

Routing Rules are based on DNIS (I believe)The full dialed number that Unity sees incoming.

Hope this helps!

Rob

Marwan ALshawi Thu, 09/04/2008 - 16:49

Hi Rob

thanks for ur answer :)

but i ma wondering because there is two rules forwaded and dircte

and on the direct there is the ability to match on called DNIS or calling ANI so if the call forwaded from CTI with CFA to VM profile and we wanna match it which option considered right in this case?

i know if we have direct access to the unity DID this case we could u se both called and calling or any one of them !

sorry for this complexsity :) !!

thanks

Marwan

jake-savage Thu, 09/04/2008 - 09:45

Wouldn't it be better to use a Call Handler for this so it doesn't take up a license? You can get the same features, call comes in, plays a prompt, then hangs up.

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