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IPCC5X Agent workflow error

Unanswered Question
Sep 4th, 2008
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Hi

I am using CCX 5.01 and when agent finishes call and starts workflow, she gets the following error

The agent or workflow initiated action request failed.


Any thoughts?


cheers

Shahid


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mikram Thu, 09/11/2008 - 08:39
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Thank, I am runnning CUCM 6.0 with IPCC 5.02 es02 build024


Any work around?


cheers

shahid

jalsman Thu, 03/05/2009 - 09:13
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i'm seeing the same error message. CUCM 6.01 and UCCCX 5.0(2) build 64

Jesse Northington Mon, 08/20/2012 - 14:09
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Was there any resolution on this?  I seem to be having this issue with a single agent.

anchoudh Mon, 08/20/2012 - 19:36
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Hi Jesse,


Could you please explain the issue in more detail. Like what is the call flow (what Agent is trying to perform here), also details of the Workflow defined in CDA, also post the workflow along with the Agent configurations.


Would also request you to please post the Agent logs to see what is really going on. Agent logs fan be found at

C:\Program Files \Cisco\Desktop\log


Thanks,

Anand

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