We are planning to write an application which will get the number of pending contacts for each campaign in ICM. to get this information which table i can use. I need to do hourly polling on the information. Once i get the number of pending contact based on certain formula. i need to inform a CRM application to put the files for the campaign in the dialer folder. Also i would like to know how frequently (like interval of 15- 30 mts)i can poll the database to get contact pending information.
Thanking you in Advance,