09-05-2008 03:14 AM - edited 03-18-2019 09:35 PM
Hi,
Would like to know what mainly the problem will be when one leave the voicemail on the phone but unable to update to the microsoft exchange server ?
What solution can be done and document to be refer ?
Thanks
09-05-2008 06:33 AM
Could you clarify please? Are you saying that someone leaves a voicemail in a unified environment but it never arrives in their Outlook client? Can they still check the voicemail on their phone? What does the Unity say when they check their voicemail? If it isn't arriving at Outlook and this is unified messaging, look at the Commserver directory on the drive you installed Unity at and go look in the UnityMTA directory. Do you have messages storing in there? Also, do you have any errors in your application log in the event viewer that seem related to leaving a message for someone? IE) when you leave a message for someone and it doesn't arrive in Outlook, is there an error in the application log at the same time? With more information, I can help you more but I am not sure totally what you are asking.
Tray
09-08-2008 10:19 AM
We occasionally get messages queued in the UnityMTA folder and was hoping to know of a way to monitor this. In this folder there should be no files so I'm wondering if there is a script (or anything) that can be run every hour and notify me if anything exists in this folder. Typically rebooting the server clears this but it can be many hours before we know messages aren't being delivered. Also, any quick way to resolve a MWI issue without having to reboot the server??
09-08-2008 10:37 AM
Ok so we have two questions and two issues in this thread now. As far as the UnityMTA goes, off hand I would say you can setup the Event Monitoring Service from the Unity Tools Depot to trigger an email, etc. for Event ID 137 which states...
Event Type: Error
Event Source: CiscoUnity_UMR
Event Category: UMR Thread Error
Event ID: 137
Date: 1/16/2004
Time: 6:09:20 PM
User: N/A
Computer: CHAMPLAINUNITY
Description:
Attempts to deliver UMR messages have failed due to Unity configuration or connectivity issues with
the Partner Mail Server.
AvUMRSyncSvr will suspend message delivery for 300 seconds, after which message delivery will be
attempted again.
During this outage, messages may accumulate in the temporary store. 0x00000AF4
or this event id 155 here..
EVENT # 7148
EVENT LOG Application
EVENT TYPE Warning
SOURCE CiscoUnity_UMR
CATEGORY UMR Thread Error
EVENT ID 155
COMPUTERNAME ENTERPRISE-IPT3
TIME 6/5/2006 8:51:41 AM
MESSAGE One or more messages have been held in the UnityMTA directory for 30 days. This
directory is used by the Unity Messaging Repository service to temporarily store voice
messages left by unidentified callers when the Partner Mail Server (EXMPOMAIL1) is not
available. Normally, these messages are delivered shortly after Cisco Unity detects that
the partner mail server has come back on-line. Check that the partner mail server is
on-line, including the mailstore, and that Cisco Unity can connect to it. If the partner
mail server is on-line and reachable, to diagnose the problem, enable all the micro traces
for the AvUMRSyncSvr service, restart the service, and then examine the logs.
Message information:
Recipient: dpreston 0x00001034
See if that helps.
Tray
09-08-2008 10:38 AM
Yes you can use the EMS service to get notified live of errors or warning or information in the event viewer. if a message is stuck in UnityMTA you will get something in the event viewer.
EMS is in the tools depot on the desktop of the Unity server.
However I reccomend you watch the videos and read the help file here.
http://www.ciscounitytools.com/App_EMS.htm
Please rate if this helps.
Randy
09-08-2008 07:41 PM
Hi
Thanks for the help.
From the application log, I have checked that there is a connectivity error with the microsoft exchange (event id 137), now the question is how am I have to verify the exchange server name and edit amend from ?
09-08-2008 08:02 PM
I am not sure exactly what you mean but you only have one Exchange partner server so that would be the one you lost contact with. If you look at the Gather Unity System Information tool in the Unity Tools Depot under the Reporting Tools, it will tell you what your parnter Exchange server is.
Tray
09-08-2008 10:54 AM
I meant to address teh MWI question too. Just use the troubleshooting guide for your version of Unity. Here is a generic 4.0(5) one here that should suffice.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/troubleshooting/guide/ex/tsg_0500.html
Tray
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