Recovery password Call Manager 5.0.(4)

Answered Question
Sep 5th, 2008
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Hy everybody,


i was trying to conect a CS1K from Nortel to Call Manager 5.0(4) when the password change by yoursef. I don't know what's happening !

I want to know how i will recovery this password ? Anybody can help-me, please ??

Thanks.

Correct Answer by Jaime Valencia about 8 years 8 months ago

get into the CLI and restart the A Cisco DB service and Database Layer Monitor, seems something is wrong with the DB and not with the pwd


if you're not AD integrated it would make sense because the DB also holds the users that can log into CCMadmin


HTH


java


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Jaime Valencia Fri, 09/05/2008 - 13:31
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what password are you talking about??

CCMAdmin or OS?


it cannot change by itself, someone must have done it


HTH


java


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carlos.henriques Fri, 09/05/2008 - 13:48
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Hi java,


it's the CCMAdmin, maybe i changed this password, but not in the Call Manager Web server.

I was exploring the rtmt but after that I continued with the access. Perhaps have left some collection of log going round.

Another detail is that I am interconnecting the Call Manager to a CS1K of the Nortel. Can these actions have produced this problem?


also I have a log of mistake to inform:

Failed to connect to datasource: [unixODBC][Informix][Informix ODBC Driver][Informix]Attempt to connect to database server (cmrtm01_ccm) failed.


Thanks by the help !


Correct Answer
Jaime Valencia Fri, 09/05/2008 - 14:05
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get into the CLI and restart the A Cisco DB service and Database Layer Monitor, seems something is wrong with the DB and not with the pwd


if you're not AD integrated it would make sense because the DB also holds the users that can log into CCMadmin


HTH


java


if this helps, please rate

carlos.henriques Fri, 09/05/2008 - 14:10
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Hi Java,


it's Linux version

OS Version : UCOS 2.0.1.0-29


Active Master Version: 5.0.4.2134-1


How can i restart the Cisco DB service and Database Layer Monitor on the CLI ?


Thanks

carlos.henriques Sat, 09/06/2008 - 05:18
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Hi Java,


Thanks a lot by the help. After to restart A CISCO DB the access returned to a normal one.

Do you have any suggestion on what you can have produced the problem?

Jaime Valencia Sun, 09/07/2008 - 06:50
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it might be a bug, that version is considered pretty old right now and there were plenty of things to be fixed. if not, only traces and logs could tell what happened. recommendation would be to go the latest version possible


HTH


java


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