Unable to receive calls from external users

learnerkang · ‎09-05-2008

This user (only one) can't receive calls from outside of my company. Callers get busy tone after dialing his number. But he is able to dial out and recieve calls from internal.

Here is output of "Debug isdn q931"

Sep 5 14:17:44.370 PST: ISDN Se1/0:23 Q931: RX <- CONNECT pd = 8 callref = 0xFA46

Sep 5 14:17:44.374 PST: ISDN Se1/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x7A46

Sep 5 14:17:47.470 PST: ISDN Se1/0:23 Q931: pak_private_number: Invalid type/plan 0x0 0x0 may be overriden; sw-type 13

Sep 5 14:17:47.470 PST: ISDN Se1/0:23 Q931: Applying typeplan for sw-type 0xD is 0x0 0x1, Called num 5597451

Sep 5 14:17:47.470 PST: ISDN Se1/0:23 Q931: TX -> SETUP pd = 8 callref = 0x7A48

Bearer Capability i = 0x8090A2

Standard = CCITT

Transfer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98396

Exclusive, Channel 22

Calling Party Number i = 0x0181, '5065597720'

Plan:ISDN, Type:Unknown

Called Party Number i = 0x81, '5597451'

Plan:ISDN, Type:Unknown

Sep 5 14:17:47.706 PST: ISDN Se1/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0xFA48

Channel ID i = 0xA98396

Exclusive, Channel 22

Sep 5 14:17:48.130 PST: ISDN Se1/0:23 Q931: RX <- PROGRESS pd = 8 callref = 0xFA48

Progress Ind i = 0x8288 - In-band info or appropriate now available

Called number 5597451 is having incoming calls problem.

Any suggestion will be appreciated!

gogasca · ‎09-05-2008

Hi,

Make sure CSS for GW can reach the partition where this DN is located.

Debug is showing called party number

5597451

But should be an incoming call

TX -> SETUP pd = 8 callref = 0x7A48

RX

If you can provide another debug will be fun

Thanks!

learnerkang · ‎09-06-2008

Thanks a lot for reply.

The one thing confused me is:

how to tell this output is for incoming call or for outgoing call? Because I dialed 95597451 from one of the internal number '5065597720' while testing.

Steellllllllll0 · ‎09-06-2008

Check your route plan report for any unassigned directory numbers matching your users extension....can you dial the number from the gateway if H.323 ?

learnerkang · ‎09-06-2008

We have H323 GW. Sorry I'm new to VOIP world. could you pls give me detailed info about how to dial the number from the gateway?

Thanks.

learnerkang · ‎09-07-2008

I'll do that. Thanks.

gogasca · ‎09-06-2008

Call from your cellphone to that number and enable debug also CCM SDI and SDL traces.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

Include calling, called number and timestamps

learnerkang · ‎09-07-2008

Thanks for you info.