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No busy engage tone internal and external

vinhnguyen
Level 1
Level 1

‎09-08-2008 02:05 AM - edited ‎03-15-2019 01:06 PM

I have CUCM 6.1.1.3102-3. There is no busy tone or engage tone when calling between internal IP Phones and externally. The call just disconnect. Is this a bug?

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gogasca
Level 10
Level 10

‎09-08-2008 09:35 AM

Which model of Phones and firmware?

Busy trigger is set correctly?

Can you attach CCM SDI and SDL traces so we can confirm we play Busy Tone to the Phones?

Let us know

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vinhnguyen
Level 1
Level 1
In response to gogasca

‎09-08-2008 06:12 PM

Hi

Model is 7941G phone load is SCCP41.8-3-4SR1S.loads. May need to run CCM traces after hours. Testing now with 7985 phones and Analog phones

Thanks

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