09-08-2008 05:29 AM
After upgrading from 4.0.17 to 4.1.1 one of our WAE's has the major error "kernel crash files / or user core files detected. This WAE was also changed from a core device to transparent.
size time of last change name
-------------- ------------------------- -----------
804508 Sat Sep 6 05:45:44 2008 core.mapi_ao.4.1.1.b23.cnbuild.10142.gz
756183 Sat Sep 6 07:14:59 2008 core.mapi_ao.4.1.1.b23.cnbuild.10327.gz
746614 Sat Sep 6 06:45:55 2008 core.mapi_ao.4.1.1.b23.cnbuild.20045.gz
717575 Sat Sep 6 06:00:15 2008 core.mapi_ao.4.1.1.b23.cnbuild.21331.gz
719020 Sat Sep 6 05:29:07 2008 core.mapi_ao.4.1.1.b23.cnbuild.30015.gz
749872 Sat Sep 6 07:00:27 2008 core.mapi_ao.4.1.1.b23.cnbuild.30947.gz
744152 Sat Sep 6 06:14:46 2008 core.mapi_ao.4.1.1.b23.cnbuild.31259.gz
747887 Sat Sep 6 05:14:36 2008 core.mapi_ao.4.1.1.b23.cnbuild.5934.gz
754111 Sat Sep 6 06:29:18 2008 core.mapi_ao.4.1.1.b23.cnbuild.9874.gz
703 Mon Mar 17 10:00:12 2008 diagnostic_report.txt
919 Mon Mar 17 10:00:12 2008 diagnostic_report.xml
65 Mon Sep 8 07:35:05 2008 kdump_compress_debug
Any ideas? TIA
09-08-2008 05:36 AM
Brian,
Can you please send me one of these core files?
Thanks,
Zach
09-08-2008 05:46 AM
09-08-2008 06:48 AM
Brian,
Is this WAE deployed in production or in a lab environment? What type of client is generating MAPI traffic in this environment?
Zach
09-08-2008 07:20 AM
Hi Zach,
The WAE is in production but currently has WCCP disabled. We are using outlook 2003 and some 2007 with exchange 2003 servers.
09-08-2008 12:19 PM
Thanks Brian. I opened defect CSCsu45339 to track this issue. Since it's new, it may take a day or two to show up publicly.
Thanks,
Zach
09-09-2008 08:55 AM
Zach, we have started getting this error message on a WAE in a different location. Not sure if it helps but I've attached the dump.
I forgot to mention that we also use MS OfficeCommunicator which probably uses MAPI.
Lastly, a number of WAE devices are getting a major alarm of "Secure client detected" which comes and goes.
HTH
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