Upgrade to 4.1.1

Brian Cartledge · ‎09-08-2008

After upgrading from 4.0.17 to 4.1.1 one of our WAE's has the major error "kernel crash files / or user core files detected. This WAE was also changed from a core device to transparent.

size time of last change name

-------------- ------------------------- -----------

804508 Sat Sep 6 05:45:44 2008 core.mapi_ao.4.1.1.b23.cnbuild.10142.gz

756183 Sat Sep 6 07:14:59 2008 core.mapi_ao.4.1.1.b23.cnbuild.10327.gz

746614 Sat Sep 6 06:45:55 2008 core.mapi_ao.4.1.1.b23.cnbuild.20045.gz

717575 Sat Sep 6 06:00:15 2008 core.mapi_ao.4.1.1.b23.cnbuild.21331.gz

719020 Sat Sep 6 05:29:07 2008 core.mapi_ao.4.1.1.b23.cnbuild.30015.gz

749872 Sat Sep 6 07:00:27 2008 core.mapi_ao.4.1.1.b23.cnbuild.30947.gz

744152 Sat Sep 6 06:14:46 2008 core.mapi_ao.4.1.1.b23.cnbuild.31259.gz

747887 Sat Sep 6 05:14:36 2008 core.mapi_ao.4.1.1.b23.cnbuild.5934.gz

754111 Sat Sep 6 06:29:18 2008 core.mapi_ao.4.1.1.b23.cnbuild.9874.gz

703 Mon Mar 17 10:00:12 2008 diagnostic_report.txt

919 Mon Mar 17 10:00:12 2008 diagnostic_report.xml

65 Mon Sep 8 07:35:05 2008 kdump_compress_debug

Any ideas? TIA

Zach Seils · ‎09-08-2008

Brian,

Can you please send me one of these core files?

Thanks,

Zach

Brian Cartledge · ‎09-08-2008

Here you go Zach.

Zach Seils · ‎09-08-2008

Brian,

Is this WAE deployed in production or in a lab environment? What type of client is generating MAPI traffic in this environment?

Zach

Brian Cartledge · ‎09-08-2008

Hi Zach,

The WAE is in production but currently has WCCP disabled. We are using outlook 2003 and some 2007 with exchange 2003 servers.

Zach Seils · ‎09-08-2008

Thanks Brian. I opened defect CSCsu45339 to track this issue. Since it's new, it may take a day or two to show up publicly.

Thanks,

Zach

Brian Cartledge · ‎09-09-2008

Zach, we have started getting this error message on a WAE in a different location. Not sure if it helps but I've attached the dump.

I forgot to mention that we also use MS OfficeCommunicator which probably uses MAPI.

Lastly, a number of WAE devices are getting a major alarm of "Secure client detected" which comes and goes.

HTH