09-08-2008 09:35 AM - edited 03-13-2019 05:38 PM
I have a 7940 phone where the end user wants the phone calls to that phone to be forwarded to another phone after 3 rings on the first phone. Is this possible, and if it is how do you go about configuring this situation in Call Manager. I have Call Manager 6.1 running.
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09-08-2008 12:38 PM
Hi Adam,
You are most welcome! Glad to be of some small help here.
Take care,
Rob
09-08-2008 10:12 AM
Hi Adam,
In this case you could use the Forward No Answer setting FNA (under Directory Number config) so that the call flow is as follows;
Ring Phone A (3 Rings)
Forward No Answer to Phone B
Ring Phone B
The number of rings before forwarding can be changed on a per Device basis on the Phone configuration page via No Answer Ring Duration = x number of seconds.
Hope this helps!
Rob
09-08-2008 10:38 AM
This worked. Thank you!
09-08-2008 12:38 PM
Hi Adam,
You are most welcome! Glad to be of some small help here.
Take care,
Rob
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