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Forwarding Call To Another Phone After X Rings

agruszcynski
Level 1
Level 1

I have a 7940 phone where the end user wants the phone calls to that phone to be forwarded to another phone after 3 rings on the first phone. Is this possible, and if it is how do you go about configuring this situation in Call Manager. I have Call Manager 6.1 running.

1 Accepted Solution

Accepted Solutions

Hi Adam,

You are most welcome! Glad to be of some small help here.

Take care,

Rob

View solution in original post

3 Replies 3

Rob Huffman
Hall of Fame
Hall of Fame

Hi Adam,

In this case you could use the Forward No Answer setting FNA (under Directory Number config) so that the call flow is as follows;

Ring Phone A (3 Rings)

Forward No Answer to Phone B

Ring Phone B

The number of rings before forwarding can be changed on a per Device basis on the Phone configuration page via No Answer Ring Duration = x number of seconds.

Hope this helps!

Rob

This worked. Thank you!

Hi Adam,

You are most welcome! Glad to be of some small help here.

Take care,

Rob

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