IP IVR 5.0

zeeshan2007 · ‎09-08-2008

Dear sir,

I wannted to know that cisco IP IVR 5.0 is a complete seperate packag?or it is only with CSR 5.0 ? As i know CSR contain (IVR,IPCC and queue manager) , but does cisco provide complete different package for IP IVR 5.0

second i need to install autoattend and basic scripts according to customer requirement on cisco IP IVR 5.0.

i will integrate IVR with CCM6.0.

could you please provide me documentation for IVR5.0 scriting example + autoattendant +installation guide or any URL.

your assistance will be higly appreciated

thanks in advance

bwilmoth · ‎09-15-2008

To install Unified IP IVR, you must install Cisco CRS and select the Unified IP IVR product package during the installation.

The following URL may help you:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/installation/getting_started/with_ip_ivr/ivr501gs.pdf

zeeshan2007 · ‎09-20-2008

thanks Bwilmonth,

can you please help me out how can i customize IVR script .as my cutomer requirement is

Welcome to ..... company

press 1 for Security Department {in security sub menu customer should be able to search by name)

Press 2 for Sales department

press 3 for Accounts

press 4 for Queries

Press 5 ( Search user my name )as in autoattend

press 6 for operator

searching should be by called number

thanks in advance

looking for your kind help