Siebel Desktop - Can it be monitored with the CTIOS Supervisor Desktop?

Unanswered Question
Sep 8th, 2008

Can the Siebel agent be monitored via the standard CTIOS Supervisor Desktop application?

If so are there any caveats to it? I would assume that features like CTIOS monitoring and recording, chat, etc. wouldn't work but that agent state should be ok since the Seibel agent talks to the CTIOS server on the backend.

We are using ICM 7.1(4) currently. Thanks in advance for the help.

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cvenour Mon, 09/15/2008 - 21:02

From the CTIOS 7.0 Driver for Siebel Reference Guide:

"Cisco Driver for Siebel 7 supports the following features:

• All call information from ICM (CTI Server) is available to a Siebel application. Siebel applications can use any data parameter for screen pop, including but not limited to ANI, DNIS, call variables, and extended call

variables.

• Current call context, that is, the current Siebel open forms and context are transferred during call transfer or conference.

• Statistics on Siebel application.

• Outbound Option functionality."

Regards,

Corey.

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