09-08-2008 11:51 PM - edited 03-15-2019 01:08 PM
Hi Frnds,
Regarding MWI I ve tried all the following options but still its not glowing on leaving voice message:
1. Unity and CCM MWI parameter.
2. CCM CSS configuration.
3. Done Resyncronization.
4. Checked Subscribers Template.
5. Dialed the MWI On and Off numbers; MWI get On and Off resp.
6. MWI status on the Unity subscriber is- "MWI request pending On".
I have also refered Cisco document ID: 70600
Kindly help, consider it as SOS.
Regards,
Ashish
m.+91 9902017491
09-09-2008 12:11 AM
Sorry if it is an obvious question , Can you Voice Mail ports "see" the users partition ? Does the CSS of the port contain the users partition?
09-09-2008 12:53 AM
Yes, Voice mail ports has the users partition and the CSS of the port contains users partition.
When I am dialing MWI On number MWI gets on; on the phone and gets off, when I dial MWI Off number.
I beleive that CCM side configurations are correct. Correct me if I am wrong.
Regards,
Ashish
09-09-2008 01:11 AM
If you dial the MWI numbers and you get the light on and off then your CSS/PT configuration are correct.
Run DBwalker, then run the Permission Wizard and reboot your Unity Server. Please also Post any Eventviewer Errors.
HTH
09-09-2008 01:15 AM
I have two Unity servers running under failover, do you suggest me to run DBwalker and Permission Wizard in both.
Regards,
Ashish
09-09-2008 02:04 AM
I run the dbWalker and found that almost all subscribers have some switch issue. Kindly read the attached file with respect to two subscribers namely Ramesh_VK and Niteen and let me know what should I do to resolve switch error with respect to these two subscribers.
Regards,
09-09-2008 03:52 AM
I have successfully completed the Permission Wizard also and rebooted both Primary and Backup server
Issue is still there :(
09-09-2008 06:22 AM
MWI request pending On means unity knows the light should be turned on, but it's still waiting the TABLE_ROW_ADDED message from Exchange
use MBXsuite to log into the mailbox and use the verbose option to verify exchange is sending the message. either delete or listen all messages so MWI should be OFF and then leave a message, if you don't receive the message i mentioned then it's an Exchange issue. use VNC or directly on unity server, NO RDP
HTH
java
if this helps, please rate
09-09-2008 08:40 PM
Javalen,
I appreciate the reply, it seems more logical. I have some dependencies on the customer to chk, will surely revert back and rate once its resolved.
Thanx again for showing your interest.
Regards,
Ashish
09-09-2008 10:24 PM
Since my Unity servers are in Failover mode. I am just wondering, if the server times are not same, can cause the MWI issue?
Rgds,
Ashish
03-03-2009 03:54 PM
Dis you ever find the answer? I have a similar problem, and also no ports available for outgoing?
I have tried everthing...
Zeke
03-03-2009 07:19 PM
Hi Zeke,
Use the following link to check the solution, hope it will help you:
Regards,
Ashish
03-04-2009 08:23 AM
Thank you, it was the Integration ID in SQL did not match what was int the integration. Documentation asked to change to a 2, but in this case the SQL number was 3.
Again Thanks
Zeke
04-05-2009 04:54 AM
I've had this issue where any new user added to a failover pair needed to be manually reassigned to the correct integration. You can do this by opening UTIM, under Tools select Subscriber-Phone Associations and ensure all users are assigned to the correct integration. You can select All (or individuals) and then move them.
Hope this helps.
Ash.
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