09-09-2008 05:47 AM - edited 03-18-2019 09:36 PM
On Unity 5, when users try to dial Cisco Unity, they get message "the voicemail server is disconnected ". What can be possible causes ? Are Exchange services like IMAP4 & POP3 a must for Exchange to work fine?
Solved! Go to Solution.
09-09-2008 07:12 AM
Using the Microsoft Exchange System Manager, can you open the mailbox store? If not, can you see if the mailbox store is mounted.
09-09-2008 06:14 AM
Unity uses MAPI to connect to the Microsoft Exchange server. If you examine the application log event viewer on the Unity server, do you see any events which indicate the Unity server has lost connectivity with the Exchange server? Is Exchange isntalled on or off-box ?
09-09-2008 06:38 AM
Exchange is installed on the box. I do see the msg " The MAPI call 'OpenMsgStore' failed with the following error:
The attempt to log on to the Microsoft Exchange Server computer has failed.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0512-00000000 "
What is the fix?
09-09-2008 07:12 AM
Using the Microsoft Exchange System Manager, can you open the mailbox store? If not, can you see if the mailbox store is mounted.
09-09-2008 09:08 AM
Thanks Thomas, the mailbox store was not mounted. Unity server reboot fixed the issue.
Have a nice evening.
Regards,
Ashok.
06-16-2009 10:43 AM
Hi
Why this happens?
Bug of version 5?
Thanks
Peterson
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