RTMT Trace

Unanswered Question
Sep 9th, 2008

Hi all,

Can anyone advise me how I pull call logs from particular gateways in RTMT?

i.e. which menus to go through in trace and log central?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Jaime Valencia Tue, 09/09/2008 - 08:02

if what you're looking for is ccm trace from only one device you would need to configure that before gathering the trace, that's under trace config. otherwise you will pull info from all devices as there is no filtering for that when gathering the trace

HTH

java

if this helps, please rate

jamieparr Tue, 09/09/2008 - 08:07

Ok so do I go:

realt time trace > ccm > call manager > ?

Sorry I do not know how to navigate the logs

Jaime Valencia Tue, 09/09/2008 - 08:11

if you want to configure them it's in serviceability

if you want to gather then open RTMT

Trace -> Collect Files

HTH

java

if this helps, please rate

jamieparr Tue, 09/09/2008 - 08:11

Ok so do I go:

realt time trace > ccm > call manager > ?

Sorry I do not know how to navigate the logs

Jaime Valencia Tue, 09/09/2008 - 09:38

traces do not have that kind of filtering, you can see all the activity from a single phone but i mean ALL activity (off-hook, on-hook, user pressed a softkey, etc)

you would need to look at the trace for incoming calls manually

HTH

java

if this helps, please rate

Actions

This Discussion