Hi Grant,

Just to build on the great info from Tere (+5 points for this Tere :)

This is done via OS Admin>Software Upgrades

Software Upgrades

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You can use the Software Upgrades options to perform the following types of installations and upgrades:

•Install/Upgrade-Use this option to upgrade the application software, install Cisco Unified Communications Manager Locale Installers and dial plans, and upload and install device packs, phone firmware loads, and other COP files.

•TFTP File Management-Use this option to upload various device files for use by the phones to the TFTP server. The TFTP server files that you can upload include custom phone rings, callback tones, and phone backgrounds.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cucos/6_0_1/cucos/iptpch7.html

When using Cisco Unified CallManager Release 5.0 or later

For Cisco Unified CallManager 5.0, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified CallManager with Cisco Unified CallManager 5.0.

Using your web browser, login to the Cisco IPT Platform Administration web page

Under the Software Upgrades menu, select Install/Upgrade.

Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.

In the Available Software drop-down box, select the file you downloaded above, and click Next.

After validating the MD5 has the correct value, click Next.

In the Warning box, verify you have selected the correct firmware, then click Install.

Check that you received a Success message.

Here is an example of a Device Pak install;

Here is the ReadMe;

Cisco Unified CallManager Device Package 6.0.1 (2134-2)

Release Notes

http://www.cisco.com/web/software/282074299/18327/cmterm-devicepack-6_0_1_2134-2_readme.html

Installation Instructions

Note: Cisco recommends that you apply this Device Package during a maintenance window.

Procedure

NOTE: Apply this patch to all of your Cisco Unified CallManager servers, beginning with the publisher server and TFTP server.

When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A clusterwide reboot IS NOT required when running to update existing firmware/support.

For Cisco Unified CallManager 6.0, you must do all software installations and upgrades by using the Software Upgrades menu options.

Using your web browser, login to the Cisco Unified Communications Operating System Administration web page

Under the Software Upgrades menu, select Install/Upgrade.

Fill in the appropriate values in the Software Location section for the file you downloaded above, and click Next.

In the Available Software drop-down box, select the file you downloaded above, and click Next.

After validating the MD5 has the correct value, click Next.

In the Warning box, verify you have selected the correct firmware, then click Install.

Check that you received a Success message.

Note: In order to change the loads manually, you do NOT need to reinstall this Device Package. The new files will be present in the TFTP folder. Go to CCMAdmin->Device->Device Settings->Device Defaults and manually change the name of the load file (for specific device(s)) to the new load and click UPDATE.

Note: If you are rebooting the cluster, the next step does not need to be done.

The Cisco TFTP service now must be stopped and restarted on the TFTP server, then reset the affected devices for them to upgrade to the new load.

Hope this helps!

Rob

Rob, detailled reply as usual, thanks.

Unfortunately still no joy, i've tried running a sftp server app on my pc, but as soon as I try adding the Directory details to the Software Location fields, I get Error on page before I go any further.

update on this;

can get the process to work when doing it with one of the subscribers, however as soon as I enter anything in the Directory field in the upgrade window, I get error on page.

Will reboot the pub to see if that makes any difference.

Once Rebooted the pub, it worked fine,.

Hey! Glad to hear it worked!

not as glad as me, believe me.

Unfortunately, it isn't working at all for me.

I'm attempting to load the signed device pack files on a 6.1(2) system, and the system keeps telling me that no valid upgrade files are found. I can tell from the SFTPd logs that it's hitting the directory. I've validated the MD5 hash. But CCM will NOT pick up the device pack file.

Rebooted the pub, and still doesn't work.

Sub won't take it without the PUB being upgraded first.

I'm stuck. Any ideas anyone?

Hi, have you tried just adding an individual device firmware, to see if that works?

The process we had to go through was:

download appropraite file.

run an ftp server on your local pc "we used a free one from CoreFTP.com mini-sftp-server version 1.1."

Then from the cucm software upgrade page select remote filesystem, and enter the appropraite info, pertaining to the files location.

Keep a note of the MD5 check sum, as you'll need it, when selecting the file.

Once you have the file on the server you might need to restart the tftp services.

Our problem was that the web server application seemed to have a problem, but once we reloaded the pub it was fine, and the process was reasonably smooth.

regards