Call Trnsfer

Unanswered Question
Sep 9th, 2008
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Hi all,


Hi have install on the customer unity 4.2, i want the configure the folowing scenario :


A call cames in to the call manager and is forward to the unity the unity plays a greeting message and then transfer the call to a unsubscriber for the unity.


Can any one tell me if this is possible and how its done.


Many thanks



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Jaime Valencia Tue, 09/09/2008 - 10:53
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create a CTI RP with CFA to VM, create a call routing rule to get the call, send it to a call handler and after the greeting attempt a transfer to another call handler which has set under transfer options "yes, ring subscriber at this extension"


HTH


java


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patcbr600 Tue, 09/09/2008 - 14:25
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Hi,


When configuring the CTI route point should i also create any user to associate the route-point. This is because i have create the cti rp but the cti rp does not register with the CM.


Thanks

Jaime Valencia Tue, 09/09/2008 - 16:08
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CUCM 101: CTI route points unless used for a JTAPI app (CUE, UCCX, UCCE, etc) never register but they can work forwarding calls. if used with a JTAPI app then you DO need to associate the JTAPI user to them, only then they will show up as registered


HTH


java


if this helps, please rate

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