Unity Connection 2.1.1 Active Schedule Problem

Unanswered Question
Sep 9th, 2008

We use UC 2.1.1 and there is a user (Helpdesk) that has an open greeting and a closed greeting. The active schedule is 7:30 AM to 4:30 PM (Normal Business Hours). We have a Vacation Business Hours of 8:00 AM to 4:00 PM which we were on during the summer. For some reason the Active Schedule thinks we are still using 8:00 AM to 4:00 PM Vacation Business Hours which we are not using. If you call the helpdesk at 7:30 AM it plays the closed greeting. I have changed the Active Schedule to the 7:30 AM to 4:30 PM and saved it a number of times and it is not recognizing it. Is there a service I can stop and restart within Unity Connection that will make the change to the Schedule be recognized as the Active Schedule? I have opened two TAC cases on this at different times and it seems to keep being a problem. Is there a bug with this version of UC. I have done an upgrade at TAC's advise to solve the issue and that did not correct the problem. Any help would be most appreciated.

Thank You~

I have this problem too.
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