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Answered Question
Sep 9th, 2008

Hi All,

What exactly is the difference between CTI ports & CTI Route points?

regds,

aman

I have this problem too.
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Correct Answer by Chris Deren about 8 years 3 months ago

Aman,

Think about a IPCC solution, people dial the cti route point to access an application, cti port is what answers the call and provides treamtment, basically a virtual phone that connects to the calling device (IP session between the 2).

HTH,

Chris

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Marwan ALshawi Tue, 09/09/2008 - 21:13

hi there

The CTI port is actually a virtual device that allows you to create a virtual line

while with CTI route point u can use it as virtual phone to forward calls to send to voice mail, CRM and so on ..

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Correct Answer
Chris Deren Wed, 09/10/2008 - 06:32

Aman,

Think about a IPCC solution, people dial the cti route point to access an application, cti port is what answers the call and provides treamtment, basically a virtual phone that connects to the calling device (IP session between the 2).

HTH,

Chris

Googi1974 Mon, 12/29/2008 - 14:30

Hello Chris,

I ran across your post as I wanted to pose the same question. So if I have a remote user, who does not use IPC or even our Unity vmail, and we simply forward her company number to her home phone -- the cti port is the fitting solution here? Thanks in advance, Kelly.

Jaime Valencia Mon, 12/29/2008 - 14:35

a CTI RP with CFA to the external number or a translation pattern work on that scenario

HTH

java

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Googi1974 Mon, 12/29/2008 - 14:39

I appreciate your reply. Could I bother you to go into why choose the route point over just creating the cti port/phone and CFA to external as well. I'm still not sure as to why use one over the other. -Kelly

Jaime Valencia Mon, 12/29/2008 - 14:50

CTI ports are for 1st hand control, meaning they will take calls for another app, CUE, UCCX, UCCE, ETC.

CTI route points are merely routing as the name implies

HTH

java

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